1 reviews | Active since Aug 2013
Ongoing Problem with Home Loan
As of about 7 weeks ago I have been harassed by the Standard bank home loan department about apparently being in arrears with my home loan which I have had with them for the past 7 years.
I have been under debt review for approximately 3 years now where my home loan has been included in the agreement.
I have never defaulted on any of my payments and I do not understand the current situation in which I find myself.
I also find it curious that it is only my home loan that has had this problem and none of the other institutions that is part of this agreement.
I have numerous times contacted Debtsafe where they have assured me that the bank has not cancelled my arrangement. And that they are working on the matter.
The bank claims that I have not made my payment for March and therefore they cancelled my arrangement with them without further notice. Now I am in arrears of R8000.
My statements that I've received this year shows that I have made all payments and that I am not in arrears in any way or form.
I have also numerous times asked for the recordings of my telephonic conversations with the bank and not received any reply with regards to that.
I find this situation and the corresponding harassment intolerable and completely unacceptable. I would like to have this matter dealt with in the earliest possible instance.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
