Ongoing poor service and customer assistance from Standard Bank

My house was sold almost two months ago through Standard Bank's Easy Sell department. And as far as I know the registration process has not been finalized. Up untill the buyer made the cash payment, I had an arrangement with Standard Bank with regards to the monthly payments, which I was unable to afford. The arrangement ended 30 November 2019. Unfortunately I am still in a position not to pay the monthly payments and Easy Sell also hasn't approved the new owner's request to move in and pay occupation rent. Easy Sell also sent a e-mail stating that I won't be needing to repay the shortfall amount, after the buyer's cash payment. But on 2 December 2019 the debit order for the home loan was deducted again.

During December 2019 I e-mailed Gregory Fransman from the Complaints Department stating that I am still in a financial position where I wont be able to afford the monthly debit orders and on 10 December 2019 Mr. Fransman rep**** that Mr. Brandley Louw from Standard Bank's Easy Sell department will get into contact with me to make arrangements.

I am still waiting for anyone to contact me.

This now means that the debit order won't be able to go through and in effect will show negatively on my credit score.

I am fed up and frustrated, because our Standard Bank branch in Brits doesn't handle these matters and because I am employed as a Locum at a GP practice in Hartbee****rt, I am unable to spend hours on phone calls, trying to get to the right person to assist me.

I honestly have no idea how to handle the situation and communication with Standard Bank's Easy Sell department is always slow or non existing and you never get to speak to the same person. I also rarely receive any information from them with regards to the process of registering the house in the new owner's name. Easy Sell only cantacts Jawitz Properties In Welkom and / or Demilola Osanyintuyi from Symington De Kock Attorneys.

I hope this matter can be resolved, because this is not the first time that I am complaining about Standard Bank's assistance.