Ongoing Neglect by Standard Bank Deceased Estates Department

Complaint: I am extremely disappointed by the prolonged lack of communication and poor service from Standard Bank’s Deceased Estates Department. My family submitted all the required documents regarding the estate of my late father on 17 June 2025, as per instructions from the bank's own correspondence. Despite several follow-ups, including direct emails to assigned officers and escalated contacts provided by Standard Bank, we have not received any meaningful response or even acknowledgment of receipt. The matter was again followed up on 1 July 2025 and further on 4 July 2025, with no indication that it has been allocated or that any progress is being made. The silence from Standard Bank has been deeply frustrating and distressing to our family, especially given the urgency of this matter. There are outstanding vehicle payments and unresolved financial affairs that are being severely impacted by this delay. This level of neglect and failure to adhere to basic customer service standards is unacceptable—particularly when dealing with something as sensitive as the administration of a deceased estate. We have attempted to reach out to the escalation contacts provided (including Seeban, Catherin Wade and Moeketse Selepe), yet no action has followed. We urgently call on Standard Bank to take this matter seriously, allocate it immediately, and provide us with clear feedback and a timeline. If there is still no response, we will be left with no choice but to seek recourse through legal means and the banking ombudsman.