Ongoing Neglect and No Resolution – Standard Bank Ignoring My RCP Debit Order Issue

This is a follow-up to my original post dated 17 May 2025, and I am beyond frustrated that Standard Bank has STILL not resolved my issue after more than two weeks of repeated follow-ups.

Summary of the Issues: RCP Debit Order Failure (15 May): My debit order for my RCP loan did not go off on 15 May, despite it being scheduled for that date monthly. I was later told by a call centre agent that someone from Standard Bank “reloaded” the debit order, and now I must manually make the payment—even though this mistake was caused internally.

Vague and Unhelpful Responses: When I asked for clarity:

Has the debit order been reinstated? When will the next one run? Why did this happen?

The only response I received was: “Our IT team has advised the issue has been resolved.” This is not a resolution. It provides no clarity or assurance that the issue won’t happen again.

Ignored Request to Change Debit Order to Capitec: I have clearly requested to change the debit order to my Capitec account, but no one has actioned or acknowledged this request.

Broken Promises and Zero Accountability: I was told on HelloPeter that a consultant would contact me. I also received a false notification stating that:

“Complaint Resolved: Your Issue Has Been Successfully Addressed” — This is simply not true.

No Response from Assigned Consultant: I was informed that Yolanda Mati would be assisting me. I sent multiple emails to her, including one to her personal Standard Bank email, but have not received a single reply.

No Feedback or Progress (as of 2 June): I have sent multiple emails, posted follow-ups on HelloPeter, and have received no meaningful update, action, or resolution.

I Now Demand: A full written explanation of what happened to my RCP debit order Confirmation that the debit order has been reinstated and when it will next run Immediate action to change the debit order to my Capitec account Escalation of this matter to a senior manager or complaints specialist

This experience is unacceptable. The delays, lack of communication, and unresolved issues reflect very poorly on Standard Bank’s commitment to its clients.