1 reviews | Active since May 2023
Ongoing Issues with Student Loan – No Email Response & Incorrect Balance Reflected
I am extremely disappointed with the service I have received from Standard Bank regarding my student loan account.
I would like to mention that Seithati from the Standard Bank Facebook page was very helpful in assisting me. She advised me to email the insurance team to cancel the insurance linked to my loan. I followed her instructions and sent the email as advised. However, despite doing so, I have received a resoponse that someone will contact me, however i have received no direct contact from the insurance team and no one has contacted me to assist further.
My main concern is that despite monthly deductions from my salary, the loan balance does not decrease significantly. I need better accessibility of information regarding my loan so that I can effectively manage and monitor my loan repayments. Even more concerning is that on my Standard Bank app, the loan reflects a balance of R0.00, which is clearly incorrect. This makes it impossible for me to properly track my finances.
I have had to sent numerous emails requesting statements previously of my loan balance and payment history previously without luck, i however was only assisted upon my facebook post.
I urgently require:
Assistance with cancelling the loan insurance
An accurate and updated loan balance on my banking app
It is extremely exhausting having to send emails without much responces and calling requires money when you wait in line. I am posting this in the hope that someone from Standard Bank will urgently intervene and resolve these issues so that I can manage my finances effectively.
Since I took out my student loan in 2022, the balance reflected on my banking app has consistently been incorrect. Despite making payments, the loan amount has never accurately reflected on the app, and this issue persists to date.
I have been actively attempting to resolve this matter since January, with multiple follow-ups in February and March, including phone calls, emails, and branch visits. During this time, I was repeatedly advised by Standard Bank representatives to wait until May for the correct loan amounts to reflect on my banking app. However, visits to branches have not been helpful, as I have been informed that they are unable to assist me with resolving this issue.
Upon my regular contact with std bank representatives from february to march , i was told for may and that correct amounts will display on my app as the month begins,
As of today, 4 May, the issue remains unresolved. The balances displayed on my banking app are still incorrect, making it impossible for me to properly track my loan or understand what I am paying towards.
I have continuously requested assistance and clarity, as I do not have access to accurate information regarding my loan balance or payment allocation. It is extremely frustrating and exhausting to continue making payments without having true reflection of ones finances.
In addition, I have sent numerous emails requesting loan statements and payment history, at times with little to no response. The only time I will receive assistance is after posting publicly on Facebook, which should not be necessary i also do not want to keep requesting statements in this manner inorder to properly tract and manage my account, i should be able to view it my self when necessary .
I have also incur costs and spent significant time trying to resolve this issue through phone calls—often waiting in line and on branch visits, all without success. Being told repeatedly to wait for months, only for the issue to remain unresolved, is unfair
I urgently require :
An accurate and updated loan balance reflected on my banking app
Full access to my loan statements and payment history
so that I can have full visibility and control over my finances.
Since I took out my student loan in 2022, the balance reflected on my banking app has consistently been incorrect. Despite making payments, the loan amount has never accurately reflected on the app, and this issue persists to date.
I have been actively attempting to resolve this matter since January, with multiple follow-ups in February and March, including phone calls, emails, and branch visits. During this time, I was repeatedly advised by Standard Bank representatives to wait until May for the correct loan amounts to reflect on my banking app. However, visits to branches have not been helpful, as I have been informed that they are unable to assist me with resolving this issue.
Upon my regular contact with std bank representatives from february to march , i was told for may and that correct amounts will display on my app as the month begins,
As of today, 4 May, the issue remains unresolved. The balances displayed on my banking app are still incorrect, making it impossible for me to properly track my loan or understand what I am paying towards.
I have continuously requested assistance and clarity, as I do not have access to accurate information regarding my loan balance or payment allocation. It is extremely frustrating and exhausting to continue making payments without having true reflection of ones finances.
In addition, I have sent numerous emails requesting loan statements and payment history, at times with little to no response. The only time I will receive assistance is after posting publicly on Facebook, which should not be necessary i also do not want to keep requesting statements in this manner inorder to properly tract and manage my account, i should be able to view it my self when necessary .
I have also incur costs and spent significant time trying to resolve this issue through phone calls—often waiting in line and on branch visits, all without success. Being told repeatedly to wait for months, only for the issue to remain unresolved, is unfair
I urgently require :
An accurate and updated loan balance reflected on my banking app
Full access to my loan statements and payment history
so that I can have full visibility and control over my finances.