1 reviews | Active since Sept 2022
Ongoing issues with call centre assistance.
Firstly, I would like to commend the Hillcrest branch and Advisor Bongkile Mndaweni for their amazing efficiency and help with dealing with my issue of closing my account.
The reason why, I have given such a low rating is because of the call centre service, I have been in the Hillcrest branch for more than a hour, with the same frustrations experienced at home. They keep dropping calls, or putting us on hold, and then dropping the call. The advisor has phoned 5 times, and 7 different departments with no avail.
Surely call centres can do better? This is probably the reason why myself and so many others are cutting ties with Standard Bank. Not the people on the ground fighting the good fight, but the ********** systems in place with this bank.
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Kindest regards,
Standard Bank Hello Peter Team
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