Ongoing issue with Smithfield Standard Bank ATM

Item: Standard Bank
Rating: 1
Author: Dave R

Here we go again... The ATM at the Standard bank is the issue again. I have not used the ATM in a while because I have had to make alternative arrangements to get my money into my account, because the ATM is very temperamental in accepting notes (even crisp new notes). An issue that has never resolved. Thanks to the lack of interest from the Branch Staff, Gary Brown (Area Manager) and Medic who services the branch and lastly the Standard Bank Call Centre.

I was at the ATM 4 times this week to deposit a cheque. Surprise! Surprise! the ATMs Cheque deposit does not work. Yesterday the technician was at the branch to fix the ATM and I was told to try again later. I was there this morning and Surprise! Surprise! the ATM is now offline.

I am tired of being polite and friendly about this issue. Fix your damned ATM.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

11 Jan 2020, 05:49

Hello Dave, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply11 Jan 2020, 05:49

Official

Standard Bank's replyOfficial

20 Jan 2020, 10:03

Dear Dave Rapson

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter is being attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply20 Jan 2020, 10:03

Official