Ongoing Incomplete Statements

I have a new 5-year investment with Standard Bank & I’m supposed to receive quarterly Statements.

As per the Banking Association SA Code of Banking Practice point 6.7, the Bank Statement should indicate the Interest as well.

Both in Feb 2026 & now in May 2026 I received an STD Bank email statement with only my original investment amount.

In both cases I logged it with the Complaints Resolution Centre but this a painful process. Contacting them & going through the recorded options & then the authentication process seems like it takes about 10 minutes. I’m also not always available when Std bank wants to phone me. Why must I speak to anyone anyway & run the risk of being ****med by giving my personal information over the phone, I refuse.

Why not just resend me a CORRECT & COMPLETE email STATEMENT- this is Standard Bank’s ongoing errors that is becoming very time consuming & annoying. Both times the customer service people blames STD Bank’s IT people for the incomplete statements. It seems ongoing problems doesn’t get fixed at Standard Bank but instead time-consuming phone calls MUST be accepted to the fix problem.