Ongoing Harassment by Debt Collections

I am extremely angry and frustrated, and this message is long overdue.

I have a vehicle financed through your company, and I am receiving non-stop calls from different people in your debt collections department claiming that I owe R2,000 due to a so-called late payment. Every single time I ask for clarity, I am told it is because of “late payment.”

When your agents actually review my profile, they clearly see that I pay every instalment on time — often the day before the due date. They then admit they do not understand why the system reflects an outstanding amount, say they are “escalating the matter,” and disappear. No resolution. No feedback. Just another call from another clueless agent repeating the same nonsense.

This cycle has been going on for far too long and is completely unacceptable.

I am demanding that you:

Immediately stop harassing me with these pointless calls

Resolve the system issue internally before contacting me again

Ensure that your staff know what they are calling about before wasting my time

I will not tolerate being repeatedly disturbed by people who have no idea why they are calling me, only to end the conversation by admitting that I am actually up to date with my payments. This is a waste of my time and frankly bull****.

Do not contact me again regarding this alleged R2,000 until you have a clear, factual explanation backed by accurate records. Fix your system and get your house in order.

This matter needs to be resolved immediately.