ONGOING ********** TRANSACTIONS AT STANDARD BANK

I am currently in the UK and noticed on my Internet Banking page that three unauthorised transactions went through my Standard Bank current account, namely two unauthorised STOP ORDERS and one unauthorised debiCheck DEBIT ORDER. The debiCheck debit oder is most concerning as it is monthly recurrent

I have tried for days on end to report these ********** transactions to a Standard Bank call centre consultant by phone and by email

By phone I'm forced to listened for many hours to Standard Bank waffle on-hold and associated, very irritating, alien type of noise on-hold. All this at international call charges at my expense. Calls finally abandoned without being put through to a consultant. "If you first don't succeed then try and try again"

By email you receive auto responses "we will contact you". I'm still waiting with no confidence at all that someone will actually contact me

What a scandalous service from what was once internationally known as an efficient customer oriented banking organisation with cutting edge technology