IR
Indravadan R

1 reviews | Active since Mar 2009

17 May 2015, 06:44

Ongoing charges after account closed.

On 25/02/2015 I closed my current account at Fordsburg Branch. I was not told that henceforth there will be charges for the credit card. When I received the credit card statement dated 09/03/2015 reflecting a balance of R45, on 13/03/2015 I went to the Sandton branch, paid R70.00 {R45.00+R25.00 cash deposit fee (sic)} & asked the account to be closed. The person called the card division to close the account and yet asked me to again call the the card division on 16/03/2015 to confirm account is closed (why?). Nevertheless I called the card division on Monday 16/03/2015 to confirm closure of account. <br> Inspite of all this I am receiving monthly account with monthly charges and the latest reflecting a balance of R90.65. How disgusting. I cannot pay for the bank's & card divisions's blunders.<br> Dr I Ranchod.<br> <br>

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Replies (1)
Standard Bank
Standard Bank's reply18 May 2015, 13:21
Official
Hello indra,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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