Ongoing battle to obtain old bank statements

It is a pity that I now have to resort to an external site in an attempt to resolve a simple issue. I contacted Standard Bank’s Prestige Banking service on 25/8/17 to request old copies of my current and credit statements. The current account statements arrived, but I am yet to receive the credit card statements.

I have contacted the Prestige desk (telephonically and via email) on numerous occasions to repeat my request. Their replies have always been polite and full of promise, but more than a month later, I am still without the statements which I need urgently. Instead, they have resent my current account statements and, very worryingly, the bank statements of one of their corporate clients!

Firstly, I would appreciate it if the statements could be sent to me as soon as possible.

Secondly, express my concern about the lack of respect for the confidentiality of clients’ information. I was shocked to receive someone else’s statements.

Thirdly, why are clients charged such an exorbitant amount for their own statements? Is there no affordable (and efficient) way of gaining access to one's information?

But, most importantly, please send me my credit card statements as requested. I have several reference numbers by now, the last being: ********** 3. I am not able to take time off work to visit a branch to collect hard copies. This process has already been extremely time-consuming, and therefore costly.

I would really appreciate your assistance as soon as possible.