Ongoing bad service

<p><br />Kindly note I had a leaking pipe in April which upon further investigation by B&S plumbers which are outsourced by Standard Bank the pipe in question is not covered by my insurance which I accept. I have called in daily requesting that my missing tiles be replaced as B&S plumbing removed them from my shower area. Palesa you had rejected my claim for Frank construction to retile my shower area that was initially broken by plumbers you guys sent to my home, please advise your stance regarding rejection of having Frank construction to retile my shower area? It is now May and I am still waiting for feedback. If I dont pester and call the claims department then sadly nothing is communicated to me as a client. Poor customer service on your side.</p>