Ongoing and continuous incompetence...

I keep my interactions with Std bank to an absolute minimum because they frustrate the life out of me. But today I had no choice because when I tried to log on to internet banking it continually gave me an error. I called them and lo and behold there is a stuff up of note. My internet banking is linked to a bank card belonging to a card for a current account which has been closed for at least 3 years. So they cant help me because when I closed the account they recommended I destroy the card. SO now because of there continued and ongoing incompetence I have to take time out of my already overburdened day to go to a branch in the hope that they can sort out their mess.