Ongoing Account Blocking & Unresolved Documentation Issues

I am writing to formally lodge a complaint regarding the continued blocking of my account, which has caused me significant inconvenience and financial strain.

To date, I have not received any prior notification or communication from the bank informing me that specific documentation was required to prevent my account from being blocked. I was only made aware of this after the block had already been implemented(because I reached out).

Despite promptly submitting the requested information, the goalposts keep shifting. Each time I provide the required documentation, I am met with additional or new requests—creating a frustrating and seemingly endless back-and-forth with your Private Banking team, without any clear resolution.

As a result of the bank’s actions and delays, several of my debit orders have bounced, and I am now incurring unnecessary interest and penalties through no fault of my own. This level of service is unacceptable, especially considering this is a Private Banking account, where one would expect proactive support and clear communication.

Once this issue is resolved, I fully intend to close my account and move my banking elsewhere. This experience has been highly disruptive and has damaged my trust in the bank’s ability to manage my finances effectively.