One year later and signatories still not changed

No feedback from Standard regarding change in signatories for Non-Profit organisation. It seems all staff are working remotely and using this as a reason not to do their work. Signatories were suppose to be change last year December and a year later, the bank cannot even confirm who the signatories are. However Standard Bank has now blocked internet bank payments and thus staff and suppliers will not get paid in December, I wonder how the Standard Bank staff dealing with this matter would feel if they were working for the Non-Profit