One year and no action

Item: Standard Bank
Rating: 1
Author: Natasha B

In Feb 2024 we app**** for a new current account in the name of our Trust and for our existing overdraft facility to be transferred to this account. In April 2024 we submitted all the documentation requested by Standard Bank. The new current account was opened. However, it is now a YEAR later and despite a new temporary relationship manager being appointed we are still waiting for the transfer of the overdraft facility. Despite numerous e-mails, no feedback as to the delay has been forthcoming.

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Replies (1)

Standard Bank's replyOfficial

24 Feb 2025, 07:05

Dear Natasha,

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.

We sincerely apologise for any inconvenience or unwarranted frustration this has given you.

Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply24 Feb 2025, 07:05

Official