One week and payment is still not processed

I've been attempting to make a global payment for a week now, going on two. When I went to the branch to make a payment to my supplier on a Friday I was told it would take two to three working days. I called five different numbers I was given by Standard Bank consultants I then went to the branch to track the progress and I was told there is no way of tracking the payment. On Thursday when the funds had still not left the business account, I went to the branch and I was told that it was noticed on Friday last week that I had copied the account no. incorrectly. I was then told payment would be made before the week ended and I am still calling everybody that works for the bank to process this payment.