One-sided cancellation of U Count

I would like to bring to your attention the one-sided closing down of my U Count account by Standard Bank.<br> <br> ? This was initially conveyed to me via SMS in January 2016.<br> <br> ? I reported this via the U Count website, and was contacted by Olivia Fredericks on 18 January 2016.<br> <br> ? She has contacted me on the following dates indicating that the problem was being addressed, always followed by a telephone call:<br> <br> o 18 January 2016 (twice)<br> <br> o 2 February 2016<br> <br> o 24 February 2016<br> <br> ? In the last conversation she indicated that this had been accelerated to the IT department, but would not give me a name of a responsible person.<br> <br> ? She did give me a confirmation that all my credits in terms of purchases would be reinstated.<br> <br> I would like to state categorically that no proof was ever given by Standard Bank that this was cancelled on my instruction. I have no idea where the benefits that I have accumulated have been directed.<br> <br> It is now 25 March, more than TWO MONTHS after first registering the complaint, and to date I have not heard a single positive response from Standard Bank.