One more try and the Banking Ombudsman

And I am back. I have lost count of the number of times that I have complained about Standard Bank Trust in the past 18 months. I am giving it another try on HelloPeter as I have had some responses from posting here. My issue is not resolved, but at least someone typically replies. The reference number from my last complaint (posted in MAY) is ***, and here we are with OCTOBER starting tomorrow and ... nothing. I am also trying the Banking Ombudsman, and if that too does not work, maybe causing a scene at the swish offices in Hyde Park, Johannesburg will have to be my next step. Long story short, my Mother died in June 2020 and her estate is not finalised. The complete absence of a sense of urgency is super frustrating. At the very least responding to calls (that is when someone actually answers the phone) or email messages would help. Whatever you do people, DO NOT use Standard Bank Trust for your estate planning or drafting of a will.