One month and account not closed

I fully paid my credit card account and still have some credit in my account. On the 27 July I asked them to close a credit card account and pay my credit in another account. They keep on giving me reference numbers and dates of when it will be closed but just nothing happens. In the mean time they keep on taking service fees after I asked them to close the account. In that case they are actually *****ing money from me. One more week and it is a month since I asked them to close it and it is something you are suppose to do in one day. Totally unacceptable