One call resolved weeks of frustration

I have had a longstanding problem relating to my Standard Bank business accounts, with statements being emailed to me in a form I could not de-encrypt and with no clarity as to which account they related to.<br> I have communicated with about 15 people in different divisions, over a period of several weeks, and last week was stood up by a consultant who undertook to call me back at a specified time the following day to resolve the problem. After several more fruitless calls this week (including one lasting almost an hour this morning), I sent an email to my business banker pleading for his assistance. When I got an autoreply saying he is on leave, I resolved to move all my accounts from Standard Bank due to their generally extremely poor customer service, coupled with their exorbitant charges.<br> However, as a last resort I phoned BizDirect and happened to speak to consultant Vuyo Magam, who was a ray of sunshine compared to the other staff. She took time to fully understand the problem and then went the extra mile to properly resolve it. Give that woman a Bells! I hope their customer retentions department is paying attention.