1 reviews | Active since Mar 2014

03 Jun 2016, 12:02

One ATM in Stilbaai

<p>There is only 1 Standard Bank ATM in Stilbaai which does not work all the time. There is no branch here and the nearest ATM is in another town 40km away. We have been hearing the same story now for more than 2 years that they are looking into the matter. December holidays are even worse because some days more than 70 000 people are in town and only 1 ATM runs out of cash very quickly. Wake up, you are going to lose more clients every day, that includes me, if you do not do something about this problem.</p>

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Replies (4)
Standard Bank
Standard Bank's reply03 Jun 2016, 13:34
Official

Good day Hendrik

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply06 Jun 2016, 07:50
Official

Good day Hendrik

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply06 Jun 2016, 08:55
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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's update09 Sept 2016, 05:56
Reviewer Update

It is more than 3 months now and still no solution to the problem and no response on my e-mails to Serisha Nagan at the Complains resolution centre. This is the same what happened last time when we complained.