mM
mikefrats M

1 reviews | Active since Jul 2016

11 Jul 2016, 14:30

Once they have you ur just another number!

<p>Re applying for a upgrade should be exiting , well no not with standard bank VAF on the first try could not get the rate / deal i wanted aparently the car was over priced. </p> <p>Second try numerous issues from not having the correct price on the car to the details being captured incorectly and then get this i need to send my contract a second time becaues it was overlooked the first time . Numerous promises to follow up, and ive lost the purchase due to this , guess this is wy FNB has put out a add as ALWAYS OFF???</p> <p>please do not go to standard bank if you want your sanity in check!</p>

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Replies (4)
Standard Bank
Standard Bank's reply12 Jul 2016, 07:02
Official

Good day Mike Scullard

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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mM
mikefrats M's update12 Jul 2016, 08:50
Reviewer Update

Still waiting onthe mail, just confirms the point in question.

Standard Bank
Standard Bank's reply12 Jul 2016, 11:51
Official

Good day Mike Scullard

Please note that the email was sent at 09:02am to the email address you provided on your profile.

We patiently await your response.

Best regards

Complaint Resolution Centre

***

********** (fax)

**********
Standard Bank
Standard Bank's reply12 Jul 2016, 12:10
Official

Good day Mike Scullard

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********