kV
kian V

1 reviews | Active since Dec 2024

17 Feb 2025, 08:30

ONCE AGAIN STD BANK DROPS THE BALL

I wish there was 0 stars seriously, I app**** and got approved online more than 2 weeks ago for a standard bank term loan, I sent my documents the same day. 2 weeks later they still asking for documents, Does your inbox delete emails????/ Why do you advertise falsely, stating the loan approval is instant and funds available same time. Why does your digital department ignore emails and claims they never received my documents? do you not want to provide a service? I am appalled with the service, and ST BANK will will reply to this with an automated response and again nothing will be done, Can this be resolved today! I am a loyal std bank client, yet everytime I experience the worst service ever. I need this resolved today!

0
Replies (3)
Standard Bank
Standard Bank's reply17 Feb 2025, 08:41
Official
Good day Kian, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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kV
kian V's update17 Feb 2025, 10:45
Reviewer Update
You sent this exact same reply one week ago to my first complaint as well and yet NOTHING has been resolved???????
Standard Bank
Standard Bank's reply17 Feb 2025, 10:51
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
 We will revert with feedback as soon as possible. We appreciate your patience. 

Kindest regards, 
Standard Bank Hello Peter Team 
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