Once again pathetic service in the space of one month -WHAT DID I DO AS A CUSTOMER TO DESERVE THIS

Just called the bank as i was asked about a removal of a status for a query i logged. in January 2020 a consultant in the Belville branch needed to assist me with a query and i was advises it takes 90 days for a ******* debit order to reversed back into my account. i then contacted the head office on *** and was told that the adviser at the bank had to give me a form to complete the dispute. its been more than 90 days and i was not consulted at all. Im so ****ed off at the bank because firstly i get handed over for a legal payment holiday then get harassed by Mac robert attorneys with added interest then this dispute that was done unprofessionally. up until today was i not contacted by a consultant at the bank with any remorse towards my situation regarding what i endured with my wife and kids about this issue and all the bank did was move my payment holiday as a sign of good dam faith but i lost way more physically and emotionally. WOW WOW - if the bank wants to sort this out my number is *** i want this matter resolved as i would like to move to a different bank.