Once again pathetic service

Marlon Reddy, Regional Manager PROMISED service has improved. Yesterday, asked if they do Foreign Exchange, yes counter 1, no one in the cubicle except for a handbag and umbrella, Gerda very busy on the computer who looked up, with an attitude said I'm busy with a client. Tilita appeared to be helping Gerda greeted us. The waited twenty minutes, Gerda finished with the client, she called us in & as soon as I said I would like to change pound sterling notes, she handed us over to a person with an extremely bad mouth pouting attitude who never had the common manners to greeted us immediately & rudely asked if I was a South African, she demanded if I had an account, then demanded a passport. With that revolting obnoxious attitude I took the money that she hadn't even had the common decency to look at & walked out. Gerda & Tilita had disappeared. Took the money to FNB & had absolutely fabulous helpful service & DON'T EVEN HAVE AN ACCOUNT AT FNB. What happened to the improved service? Because it doesn't exist at SB. Convinced applying for a job at SB one of the requirements is RUDE AND HAVE AN ATTITUDE if yes jobs yours. WELL DONE FNB.