Once again, no service from Standard bank

I went to the East Rand mall branch this morning and waited in the forex queue for 1 hour and 20 minutes with my 6 year old daughter. There was literally only the people in the booth in front of me. After an hour I asked the customer service lady to please find out what was going on. She told me that the forex guy was doing 3 tnx for the other people which is fair but then have more than one forex person on duty. I asked to speak to him to see if I could leave my forms. I was told he would be out shortly, after 20 minutes he came out but not to see me. During this time I had asked to see a manger and waited 20 minutes before I eventually left as he still had not come downstairs. I even asked for an assistant manager, guess what? I never got to see him either. Eventually I cornered the forex guy again when he came out of the booth and gave him my form and told him I will not wait any longer ( 2 hours later my money is still not in) He definitely needs some training on people skills. He said he would do it so I left the branch. While I was there, 3 or 4 other people asked to see the manager for bad service. He never bothered to come. I am once again utterly disgusted with STD Bank!!!