RP
Reuben P

1 reviews | Active since Jan 2013

01 Jun 2018, 20:26

Once again Disgusted with Standard Bank's Service

Once again i'm facing the same dilemma with Standard Bank. I receive monthly investment from a major insurance company paid into my bank account on the last day of the month. The Insurance company has reassured me that the transfer was done on the last day of the month (31 May 2018) but the money has not reflected on 01 June 18. I have raised this issue with Standard Bank previously but the practice still continues. Whenever the last day of the month falls ove a weekend or a public holiday, the money only reflects the next working day if I'm lucky. The last issue I had was,My money was transferred on 31 March 2018 and only reflected this evening 03 April 2018. Standard Bank then stated it was public holiday. But today is 01 June 2018 a normal working day and still i'm having to wait for my money to reflect. Once again due to this delay on the part of Standard Bank ,mine and my wife's accounts are in arrears and our credit score/rating is now affected. This is unacceptable as its a normal working day. I shall take up the matter with the Banking Ombudsman as it's now become common practice for a bank that's supposed to be working for us. Standard Bank's service stinks

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Replies (3)
Standard Bank
Standard Bank's reply02 Jun 2018, 01:37
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Clint Chetty

Complaint Resolution Centre
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RP
Reuben P's update02 Jun 2018, 19:48
Reviewer Update
Escalation is fine, I have a debit order returned due to insufficient funds which now means my credit rating is affected and I have to use my overdraft just to survive until the funds are cleared. My insurer sys they have honoured their contractual agreement by transferring the funds on 31 May 18 and I should take up the matter with the bank as its out of their hands. I expect the debit orders to be honoured, all fees for unpaid debit orders returned and my credit rating to be back to normal
Standard Bank
Standard Bank's reply05 Jun 2018, 08:31
Official

Dear Reuben

Thank you once again for posting your comments.

I refer to my email response to your last review and can confirm that this matter has been responded to.

Kind regards

Complaint Resolution Centre

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