MA
Muntu A
1 reviews | Active since Apr 2020
13 Jan 2026, 00:46
On the 10th of January 2026,I went to a standard bank atm to withdraw money,where I received a slip informing me that my account was or is suspended without my knowledge or consent, then on the 12th of January 2026 I visited the grove mall branch to query
Suspended bank account without my knowledge or consent and no help provided
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
13 Jan 2026, 07:09Dear Muntu
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply13 Jan 2026, 07:09
Official
Dear Muntu
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
MA
Muntu A's updateReviewer Update
13 Jan 2026, 19:14I went to denlyn branch today the 13th January 2026 to complain about the query lodged on the 12th January 2026 which no help was received,and I spoke to the branch manager who wrote emails to the ***** department for further assistance as she didn't know what was happening in my account,later during the day I received a call from Thabisile who promised to updated me later during the day as I made myself clear ro the branch manager and Thabisile that I need the money I have an operation at the hospital tomorrow which is on the 14th of January 2026 and until now nothing is happening,im really angry and I think I must take the matter further.
MA
Muntu A's update13 Jan 2026, 19:14
Reviewer Update
I went to denlyn branch today the 13th January 2026 to complain about the query lodged on the 12th January 2026 which no help was received,and I spoke to the branch manager who wrote emails to the ***** department for further assistance as she didn't know what was happening in my account,later during the day I received a call from Thabisile who promised to updated me later during the day as I made myself clear ro the branch manager and Thabisile that I need the money I have an operation at the hospital tomorrow which is on the 14th of January 2026 and until now nothing is happening,im really angry and I think I must take the matter further.
Standard Bank's replyOfficial
14 Jan 2026, 09:18Dear Muntu
Thank you for taking our call.
Our ***** team has confirmed to have been in contact with you and this matter has been resolved.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Our ***** team has confirmed to have been in contact with you and this matter has been resolved.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Jan 2026, 09:18
Official
Dear Muntu
Thank you for taking our call.
Our ***** team has confirmed to have been in contact with you and this matter has been resolved.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Our ***** team has confirmed to have been in contact with you and this matter has been resolved.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***