LK
Lilitha K

1 reviews | Active since Nov 2024

12 Nov 2024, 11:07

On the 06th of November, I received R45600 on my Standard Bank account from Busi, whom we're all in a stokvel with, she manages the money

On the 06th of November, I received R45600 on my Standard Bank account from Busi, whom we're all in a stokvel with, she manages the money. A day or two later, Standard Bank blocked my money from coming in or out, they claimed, they suspected ***** and required proof of payment of where the money actually came from. I sent the proof of payment by Email, with no response whatsoever. I called their landline again, but they dismissed me. To release my funds, they required a proof of payment but now that I've provided the proof of payment, I'm being dismissed. And I really need those funds they blocked to pay for my necessities. Thank you.

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Replies (2)
Standard Bank
Standard Bank's reply12 Nov 2024, 11:16
Official
Dear Lilitha

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply12 Nov 2024, 15:17
Official
Dear Lilitha

Our team tried calling you to no avail.

Please confirm a convenient time we may  contact you.

Looking forward to your feedback.

Kindest regards
Standard Bank Hello Peter Team 
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