***** ON PERSONAL ACCOUNT FROM STANDARD BANK

My Husband and I were clients at Standard Bank we had ***** on all our accounts from Standard Bank. On the 9th of November 2025 just arrived at the destination (out of the country) for work, I was asleep and woke up of SMSs on the phone when I looked at the SMSs it was too late the last transaction went through. I Phoned my wife to stop all action on the bank, and she could not get into the Internet Banking or Mobile app which was already a hole week a problem and could not access any accounts from Standard Bank. She phoned the card division immediately and stopped all cards but was too late This was also reported to the ***** department, and she went to the Police Station and reported this as well all documents were sent to the ***** department and all proof. No OTP or phone calls received just SMS with the transfers in and out from one account to the other and all transfers were done from the Cheque account to various Virtual Cards. The last transactions on the Cheque account were for T MASUKU LOAN WHICH WE DO NOT EVEN KNOW. This was done by reversing two debit orders from my cheque account and paying them into a virtual card. There are so many transactions done on the Cheque account for virtual cards you won't believe. How can we accept the offers they want to give us for money taken out of our account and adds up to nearly R 100 000.00. They call this a settlement. We cannot settle for this part payment or 25% All the proof is available for review or needed. Please can someone help with this *****. Really how can someone do this to a person and get away with it no proof is given that it was our mistake at all we have asked for proof but no feedback or answer not even from the personal banker.