***** on Old Card

Happy Valentines Day

I phoned the ***** department a week ago wrt a sudden huge transaction on my account - this turned out to be on a titanium card on my account, I had downgraded this account to Achiever in December.

While awaiting feedback today when logging into my banking up, this Titanium card which had not been there since December is now showing up on my list of cards.

The ***** dept was unable to provide any further feedback regarding my claim, or the appearance of this card on my profile and only transferred me to customer care to cancel a card that had been removed already in December. Once transferred, after the hold music I was just met with a massive amount of static

Please can someone answer how I had transactions on my account on a card that was not meant to be active since December, and how that card is now in my list of cards, which had not been since december?

I welcome your response, as I always get excellent treatment from the Hello Peter team.

Thank you - Lets upgrade that one star please ;-)