***** on my account

***** transaction on my account without receiving any verification to approve transaction. On the 25/08/2025 at 19h56 I received sms advising of R14 220,14 transaction that was done on my account. When I check my account statement the transaction was done at 12h55 but I only received the sms only in the evening. I immediately phoned the ***** department to stop the transaction, Rhulani told me that investigation still have to be done and it will take up to 6 working days. I want to know from Standard bank as they allowed the transaction without my approval, what is going to happen to my debit orders - my house bond is not yet paid and that is an inconvenience and that will have a negative impact on my credit score. Again since my debit orders will be rejecting who is going to pay for that. I again checked my account today and the bank has allowed the transaction to go through even though I requested them to stop it and on top of that they charged me R391.05 for that ***** transaction. Standard Bank is busy causing me emotional & financial distress. I have never failed even once to pay for my house bond or any of my debit orders. I'm frustrated and depressed where I am. Our monies are not safes at all with Standard Bank and I'm appalled with service & lack of urgency from them. The service deserves a zero, it is very disgusting.