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Caroline C
1 reviews | Active since Mar 2011
07 Oct 2025, 09:12
On Monday last week the bank blocked my account for FICA
On Monday last week the bank blocked my account for FICA. (I have had the account for over two decades, they have processed my home loan and I worked for the bank for a decade). I had to go into a branch (where i waited for 2 hours) to show them my ID. This morning when I logged into my mobile banking app, the bank had changed my email address to the work email address of a relative. I have never provided them with this information and I am shocked that someone at the bank did this, and I want to know what information was shared with this third party.
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Standard Bank's replyOfficial
07 Oct 2025, 09:44Dear Caroline,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Oct 2025, 09:44
Official
Dear Caroline,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***