On-line *****

<p>My on-line banking profile was hacked on 06/08/2016 and all the available money was transferred out of my Home loan, Credit Card and Current account. An official complaint was logged with SBSA ***** department on 13/08/2016. I was promise a responds within 4 to 6 weeks, taking that all my money was taken it put me in a bad spot. Now it is already 2 months and despite all my communications efforts and logging a complaint through their complaints department I have received no response back except that they are investigating.</p> <p>My trouble didn’t stop there. Fist I was harassed by the Home Loans department to pay up my account yet I had no money at all. I app**** for what they call a payment holiday period on 23/08/2016 and send them all the information per their advice. Yet nothing happened, after many phone calls and emails alter I was told their mailbox was flooded and my application was not processed yet. It was finally only processed on 14/09/2016.</p> <p>From 24/09/2016 I started receiving daily phone calls from the Credit Cart department. I have informed them from the ***** case that was opened yet they didn’t seem to care or wanted to help me assist in talking to the ***** department. Every time I have requested to speak to a manger I was told that they are in a meeting or on training and my request to be phoned back fell on death ears. Trying to get contact details of a manager or a person that can take responsibility for this issue was also refused. They only wat to give me 086 numbers that never gets answered. No 05/10/2016 after refusing to end the call unless I can speak to a responsible person or get their contact details I finally manage to get hold of a manager. He promise to help get the calls stopped and assist in speaking to the ***** department to get some feedback.</p> <p>I am really disappointed in Standard Bank. Everyone you speak to is very friendly and willing to help, but no one is following through on their promises or taking responsibility and the so called responsible persons are never available. None of the channels available to the public are working.</p>