On hold for almost an hour

I have literally been on hold so long that have been able to write this complaint at the same time. All I needed was a tax invoice on my loan account and it has taken over an hour from walking in the bank to now. And have still not received one. If you call centre can't handle the volume then train your branch staff who seem more then capable. This is ridiculous why does standard even have a branch. Not happy will look at moving my bond in the next month!