FW
Francois W
1 reviews | Active since Apr 2015
01 Mar 2024, 14:39
On hold for 22 minutes and still no answer at call center.
Difficult to contact. Tried calling my private prestige banker - it says the number does not exist anymore. Tried emailing - no response. Phoned the call center - on hold for 22 minutes and still no answer.
I have complained about this before and there has been no improvement since my previous review - STANDARD BANK, PLEASE FIX YOUR CALL CENTER AND ANSWER THE PHONE WHEN PEOPLE PHONE YOU!
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Standard Bank's replyOfficial
01 Mar 2024, 14:59Good day Francois
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Mar 2024, 14:59
Official
Good day Francois
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***