On hold for 20 minutes!!!!!

<p>My only enquiry was to confirm the address of one of your branches. I was put on hold for 20 minutes. Its absolutley ridiculous. What is the physical address of your Bellville Service Center Branch..if you not too busy to answer me. I need to collect my card and the consultant asks me what is my card number. How should I ****** know??? I must collect it at the branch. the consultant sounded half asleep at 10:30 in the morning. Terrible service Standard Bank!</p>