1 reviews | Active since Dec 2017
On hold 2.5 hours
I run a business. .. I'm open during the holidays . Seems standard bank doesn't care. Their card machines off line ( all merchants here with Standard bank are offline .... on December 23 ... thanks for the lost business and the huge phone bill...
If your going on holiday surely there should be a tech team on stand by. Why would your entire system fail . With no warning . No explanation . No apology . No solutions ... the busiest time of year for us.
And if you are not taking calls then say so .
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
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We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***