On-going terrible service

I had recently taken out car finance - and for the least three months i am having the same on-going issue of the debit order not been taken as per the confirmed debit order date!!!

I have called, spoken to pathetic service consultants, went to the branch and the branch manager took over the issue (helpful guy)... however i have the same problem yet again ..

I was called to confirm the error has been resolved but it has not !!!

The level of customer service is disgusting, to access assistance seems like people are doing you are favor. I want the calls to be listened to , the emails to be viewed and actual clear feedback !

Calls are not returned, emails are never responded too and those whom you do interact with are pathetic and useless !!!!!!!

I have been with the bank all my working life ... but this is unacceptable ... i still await feedback from last week when the error persisted !

What is so difficult about debiting an account on the correct day ! What is so difficult about giving accurate feedback on time ??? What is so difficult about taking time to understand and HELP !!