RW
ROSALEE W
1 reviews | Active since Apr 2014
06 Dec 2024, 17:17
***** ON CREDIT CARD
I had recently lost almost R2 000 on my credit card due to *****ulent transactions going through. I immediately reported the ***** to Standard bank which acknowledged the complaint and gave me a ***** number. I received a couple of sms's saying that they are still working on the case and then a final message to say that the matter was resolved. I was not told what the outcome of the investigation was, and was not re-imbursed. Visiting the local branch was a futile experience too.
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Replies (1)Standard Bank's replyOfficial
06 Dec 2024, 17:59Good day Rose,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply06 Dec 2024, 17:59
Official
Good day Rose,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
