T
Thapelo
1 reviews | Active since Jan 2025
10 Jan 2025, 08:00
On 07/01/25 I have ...
On 07/01/25 I have made an deposit in a wrong account number ***5 for client TJ Mangokoane of R2600 and went to all bank branch and send email and called capitec but they confirmed that unfortunately they will not assist me as i made an immediately payment to an external bank which is standard bank and I went to standard bank I was send back to capitec bank
Helpful (0)
Replies (12)0
Replies (12)
Standard Bank's replyOfficial
10 Jan 2025, 08:08Hi Thapelo
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply10 Jan 2025, 08:08
Official
Hi Thapelo
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
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Thapelo's updateReviewer Update
10 Jan 2025, 11:30Good day
Noted , will wait for the call, thank you
Noted , will wait for the call, thank you
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Thapelo's update10 Jan 2025, 11:30
Reviewer Update
Good day
Noted , will wait for the call, thank you
Noted , will wait for the call, thank you
Standard Bank's replyOfficial
10 Jan 2025, 12:12Standard Bank's reply10 Jan 2025, 12:12
Official
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Thapelo's updateReviewer Update
14 Jan 2025, 07:54Good day, kindly note have not received any calls since the previous communication
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Thapelo's update14 Jan 2025, 07:54
Reviewer Update
Good day, kindly note have not received any calls since the previous communication
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Thapelo's updateReviewer Update
23 Jan 2025, 10:56Good day , kindly note I have not received any communication as yet
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Thapelo's update23 Jan 2025, 10:56
Reviewer Update
Good day , kindly note I have not received any communication as yet
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Thapelo's updateReviewer Update
23 Jan 2025, 14:57I did but they said I must escalate the matter to the external bank
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Thapelo's update23 Jan 2025, 14:57
Reviewer Update
I did but they said I must escalate the matter to the external bank
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Thapelo's updateReviewer Update
23 Jan 2025, 17:38Kindly note I did visit the branch they said they do not do recalls for immediate payment
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Thapelo's update23 Jan 2025, 17:38
Reviewer Update
Kindly note I did visit the branch they said they do not do recalls for immediate payment
Standard Bank's replyOfficial
23 Jan 2025, 17:41Thank you for the feedback. Our team will reach out.
Standard Bank's reply23 Jan 2025, 17:41
Official
Thank you for the feedback. Our team will reach out.
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Thapelo's updateReviewer Update
23 Jan 2025, 17:41Please advise what can I do to resolve this matter , please
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Thapelo's update23 Jan 2025, 17:41
Reviewer Update
Please advise what can I do to resolve this matter , please
Standard Bank's replyOfficial
23 Jan 2025, 22:47Good day Thapelo,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Jan 2025, 22:47
Official
Good day Thapelo,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
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Thapelo's updateReviewer Update
26 Feb 2025, 09:27Good day
Kindly note that I have not received any communication from the bank team
Kindly note that I have not received any communication from the bank team
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Thapelo's update26 Feb 2025, 09:27
Reviewer Update
Good day
Kindly note that I have not received any communication from the bank team
Kindly note that I have not received any communication from the bank team
T
Thapelo's updateReviewer Update
26 Feb 2025, 17:36Good day
Thank you standard bank for getting back to me and the excellent service that i have receive , but unfortunately I went back to capitec bank Gezina branch spoke to the manager and they said they won't do a Recall for me because they do not do immediate payments recalls whether internal or external banking and they have already closed the profile on 07/02/2025 and also they were not clear what is the difference between immediate payments and normal payments when i needed clarification on that, as the account is valid that I paid into incorrectly and this incident I don't think it has never happened before
Thank you standard bank for getting back to me and the excellent service that i have receive , but unfortunately I went back to capitec bank Gezina branch spoke to the manager and they said they won't do a Recall for me because they do not do immediate payments recalls whether internal or external banking and they have already closed the profile on 07/02/2025 and also they were not clear what is the difference between immediate payments and normal payments when i needed clarification on that, as the account is valid that I paid into incorrectly and this incident I don't think it has never happened before
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Thapelo's update26 Feb 2025, 17:36
Reviewer Update
Good day
Thank you standard bank for getting back to me and the excellent service that i have receive , but unfortunately I went back to capitec bank Gezina branch spoke to the manager and they said they won't do a Recall for me because they do not do immediate payments recalls whether internal or external banking and they have already closed the profile on 07/02/2025 and also they were not clear what is the difference between immediate payments and normal payments when i needed clarification on that, as the account is valid that I paid into incorrectly and this incident I don't think it has never happened before
Thank you standard bank for getting back to me and the excellent service that i have receive , but unfortunately I went back to capitec bank Gezina branch spoke to the manager and they said they won't do a Recall for me because they do not do immediate payments recalls whether internal or external banking and they have already closed the profile on 07/02/2025 and also they were not clear what is the difference between immediate payments and normal payments when i needed clarification on that, as the account is valid that I paid into incorrectly and this incident I don't think it has never happened before