Ombudsman Grievance against Standard Bank: Elite Current Account Still not closed after efforts to close it

<p>Good day Sir or Madam<br /> </p> <p>Please receive my grievance against the Standard Bank of South Africa Bank.</p> <p> </p> <p>My Credit Profile is negatively affected, and I am subjected to renting instead of having my mortgage approved, because Standard Bank did not close my account despite assuring they did.<br /> <br /> I settled and closed the Current Account (Elite Plus Account: ***423661) at Standard Bank Johannesburg Branch with Sibongile Mhlongo, but the account is still active and accumulating charges to maximise the revenues of this ********* bank.<br /> <br /> When I closed the Elite Current (Cheque) Account: ***423661 on the 9 December 2016, it had a positive balance of R 3.16, but today I am being handed-over to Attorneys through their Collections division with an outstanding balance of now R479.00, which is so bewildering.</p> <p> </p> <p>I have attached documentation I received from Standard Bank confirming the closure of this account.<br /> Moreover, I only knew this after calling them (No one dared to notify me; because they wanted to maximise the amount they can de***** me through charges).<br /> <br /> Therefore, I will unwillingly settle the ******* outstanding balance (R479.00), which resulted from illegitimately incurred charges – because I need to rescue my ruined credit-record.<br /> </p> <p>I am writing this email as a last appeal to transparency and fairness – and, I hope for a speedier resolution and reimbur*****t.</p>