Old fashioned bank with old fashioned service.

Was super excited when I saw this swift response from Standard Bank - but needlessly so. Yet another illusion of service with no contact forthcoming. No call, no email, no notification on the app. Perhaps it's called Standard bank for a reason - very very standard, perhaps even below standard. Thank you Average Bank for demonstrating your commitment to mediocrity.

Oh well - so i did get a call this time, thanks to the Hello Peter Bank team for this at least. On the call I was told that I should not worry about the waste of my time having to go into a branch, maybe so, it will only take about an hour or so after all. I was also told that my green bar coded ID was no longer valid, despite assurances from Home Affairs that this is not the case. Seems the non-legal opinion of the bank employees supersedes the national laws. Oh and it appears the courier company used by Average Bank broke the banks laws when they gave me my new credit card using the green bar coded ID as proof of identity. I wonder how that will play out. In short the bank has not resolved my problem, is unable to do so without me going into a branch, and has confirmed that indeed they are stuck in the past. Shame.

https://www.dha.gov.za/index.php/civic-services/identity-documents
The green bar-coded Identity book (ID book) is also a legal form of identity when dealing with public and private institutions.