CZ
Chris Z
1 reviews | Active since Mar 2009
02 Apr 2020, 09:41
Old Data Prices on Website and APP
Mobile providers announce a 33,3% reduction in data prices effective 1 April 2020. Standard Bank website and App still have the old prices on 2 April 2020. The response from the call centre "Speak to the service providers"!! On requesting to speak to a supervisor I got put on the endless hold!! A wonderful way of supporting clients in this time of crisis with the virus we are needing to be able to purchase data. Please do not respond with your cut and paste response!!
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Replies (3)
Standard Bank's replyOfficial
02 Apr 2020, 10:50Dear Chris
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Standard Bank's reply02 Apr 2020, 10:50
Official
Dear Chris
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
CZ
Chris Z's updateReviewer Update
02 Apr 2020, 11:30If you had read my post you would have seen NOT to post you copy and paste response!! No personal service!!!!!
CZ
Chris Z's update02 Apr 2020, 11:30
Reviewer Update
If you had read my post you would have seen NOT to post you copy and paste response!! No personal service!!!!!
Standard Bank's replyOfficial
22 Apr 2020, 10:22Dear Chris
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has since been sorted out.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has since been sorted out.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply22 Apr 2020, 10:22
Official
Dear Chris
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has since been sorted out.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has since been sorted out.
Kind regards
Clint Petersen
Complaint Resolution Centre
***