Old Banking Site - EFT not completed

<p>On the 2nd of December I transferred R 1000 to a beneficiary via internet banking. The money has left my account but the beneficiary has yet to receive it.</p> <p> </p> <p>The beneficiary contacted me on the 14th of December to inform me that the money is not in their account.</p> <p> </p> <p>I contacted Standard Bank call centre, as I am out of the country at present it is an international call.</p> <p> </p> <p>I spoke to 3 different people, the last was Berenice Witbooi who said that an investigation has to be completed before they can give me any information. I explained that I did the transaction by EFT and I never received the Proof of payment email even though I was charged for it.</p> <p> </p> <p>I was told by Berenice that there are some functions that do NOT work on the old internet banking site and that I should never do international transfers on that site. (Here’s a question: If the site does not work why not take it down? Why advertise a choice between old and new if old does not work?) In any case she logged a call and promised to forward me the Proof of payment. She did.</p> <p> </p> <p>The next day I received any email from Margaret Kamanga with another proof of payment and a message that my service call would be closed. I rep**** and explained that I’d already received Proof of Payment from Berenice and that what I needed was an investigation into where my money went as the beneficiary has not received it. I received an automated reply saying that I am not allowed to reply to this email. No feedback from Margaret was received.</p> <p> </p> <p>I called back the next day and spoke to a very rude consultant and I asked her to arrange for a supervisor to call me because it is an international call and I cannot hang on while they are still trying to figure out what happened. No one has returned my call.</p> <p> </p> <p> I called back AGAIN the following day and spoke to a very nice young man who unfortunately could not help me. He had me holding for 15 minutes because he could not find a supervisor.</p> <p> </p> <p>INFO:</p> <p>Transfer Date: 2 December 2016<br />Transfer Amount: R 1 000.00<br />Transfer Account: FNB Namibia<br /> </p> <p>Please can someone call me or simply return the funds as they have not reached the beneficiary.</p>