1 reviews | Active since Dec 2019
Oh I’m FURIOUS!!!!!!
On Saturday 8th of February 2020, I went out to treat my in-laws for lunch. There I am trying to swipe my card and it declines. With an error message of “exceeds limit” which is absolutely absurd. I went to withdraw money and the service was offline. My banking app was blank and had no access to my internet banking.
You can surely imagine the frustration and embarrassment. This bank has left me for dead. How do I possibly trust you again?
I call the call centre and the lady gives me attitude saying theres nothing she can help me with.
There was no sms/email sent to clients to notify that there is a system error!!! Im so disappointed in Standard Bank and will be taking my business elsewhere first thing on Monday.
There is still no apology issued for the inconvenience caused by you!!! Im furious!!!!!!!
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***