SZ
Sibongiseni Z
1 reviews | Active since Dec 2015
08 Oct 2018, 20:38
Offset Refund
Money was ********ly debited out of my account on 2018-10-05. When I called the call centre I was told that an "offset" was put on my account despite all arrangements being made. That money was transferred by SARS and I was going to use it to pay for my school fees which are due on Wednesday or I wont be able to write my exams. I need those funds refunded urgently...i cant continue dealing with the banks' inconsiderate nature. I NEED this matter dealt with URGENTLY, PLEASE.
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Standard Bank's replyOfficial
09 Oct 2018, 04:24Good Day
We apologize for the inconvenience and frustration caused in your experiencing.
We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you to help resolve your complaint.
We greatly appreciate your continued support
Regards
Complaint Resolution Centre
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*** (fax)
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Best regards,
Standard Bank's reply09 Oct 2018, 04:24
Official
Good Day
We apologize for the inconvenience and frustration caused in your experiencing.
We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you to help resolve your complaint.
We greatly appreciate your continued support
Regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
SZ
Sibongiseni Z's updateReviewer Update
10 Oct 2018, 10:4648 hours later, Still no call from your conaultants or a refund...please speed up my complaint as I have stated how stranded I am
SZ
Sibongiseni Z's update10 Oct 2018, 10:46
Reviewer Update
48 hours later, Still no call from your conaultants or a refund...please speed up my complaint as I have stated how stranded I am