Offline services ruined my holiday

I went on a holiday to New York this past week and Standard Bank ruined 2 of the 8 days I spend there. Their services was offline the 23/04 and the 30/04. I could not draw money or even access my online banking to transfer money to someone to get funds. I had to borrow money for food and transport and could not do any of the things I planned. It was utterly humiliating! This is by far the worst service I have experienced at a bank. Someone at Standard Bank should phone me and explain to my WHY I should stay a client? I wanted to send a proper complaint to Standard Bank themselves this morning, but alas their Website is offline again, God speed to the poor souls overseas today! #Brandfail